We think this is a special place to work. So, before we get into the detail of this job opportunity, here’s a few words about who we are and what’s important to us.

We’re about delivering lasting commercial, social and environmental benefit

This role sits within our UK Property Business which is about creating sustainable places where business, communities and nature thrive. We’ve been developing and managing neighbourhoods for over 300 years, pioneering change and new ways of thinking about property. Our heartland is in London’s West End and we also invest in vibrant urban places such as Liverpool and across England.

We’re part of something much bigger too. Grosvenor is an international organisation whose activities span urban property, food & agtech, rural estate management and support for philanthropic initiatives. We’re united by a common goal to deliver lasting commercial, social and environmental benefit.

We’re steeped in history but focused on the future

We may have 340 years of history, but we are firmly focused on the future. From progressive environmental action to being at the forefront of community engagement, we work with purpose and embrace change. So diversity of thought and fresh perspectives really matter to us. We want our people to bring everything they are to work. Their life experiences, their knowledge, their unique take on challenges and solutions.

What’s it like to work here?

Well, there is plenty to talk about. It’s purposeful, whether that’s innovative ways to tackle the climate crisis or engaging meaningfully with local communities. It’s commercial and ambitious, which you’ll see in our transformational development projects and diverse investment pipeline. It’s sociable, in our buzzing café and at our many events. It’s challenging, varied and supportive: contributing to inclusion and innovation is part of everyone’s personal goals here. We also enjoy a flexible work environment and, because it’s a family business, we like to think we are a little less corporate too.

Interested? Then take a look at the job details below. We’re looking for someone who wants to build a brilliant career at Grosvenor and we look forward to receiving your application.

Director of Retail Property Management, Operations

Purpose of Role

As part of Grosvenor’s ongoing strategy to provide best in class services that attract and retain occupiers we are seeking a new Director of Retail property management to put Grosvenor at the forefront of the industry for customer centric, value adding, landlord services. This role will be responsible for building on partnerships with our retail, and food and beverage tenants, driving exceptional commercial management across the retail led portfolio, and anticipating and evolving landlord service offerings to elevate Grosvenor to the pinnacle of retail landlords in the industry.

The successful candidate

The successful individual will need to work in harmony with our two asset management retail directors to support the delivery of their district strategies across our key retail streets.

They need to demonstrate a depth of retail and property management expertise to provide constructive challenge and innovative thinking that will; enhance retail district strategies, identify opportunities to use landlord services to elevate retail experience, support the asset management team to; drive revenue, reduce costs to Grosvenor, and provide value for money to our tenants; and deliver Grosvenor’s People and Planet positive strategy.

Responsible for 137 directly managed mixed use properties, 1200 tenants (of which 230 are retailers), and supporting the upkeep of surrounding streetscapes, they will be responsible for the commercial success and service quality of the retail portfolio. They will have experience of developing and leading high performing teams across a hybrid insourced/outsourced structure and will understand how to extract maximum benefit from a supply chain.

Key Responsibilities

• Providing strong leadership, management and oversight to the retail property management team. Set high standards and hold people to account if these are not met. Be prepared to be directly involved in high value and more complex transactions.  

• Creating and delivering the long-term strategy for retail services (property relationship management, Digital services, memberships etc.) to support district strategy delivery, create value for the business and key stakeholders and grow revenue profit. 

• Be an expert in the retail sector with deep market knowledge to identify in demand, market differentiating services early so that we can implement. 

• Overseeing the delivery of exceptional property management services to the retail portfolio. Monitor and drive high performance across the Retail portfolio for the short and long term, ensuring key financial and social metrics are at the centre of decision making 

• Driving revenue profit through rigorous cost management and revenue generation opportunities.  

• Ensuring property management statutory compliance activities are up to date. 

• Embedding Grosvenor’s People and Planet positive activity through our services and tenant engagement. Champion sustainability across the retail portfolio, both directly and indirectly. 

• Work with the finance centre to drive down retail property management related arrears. 

• Be an ambassador for Grosvenor, ensuring we maintain and enhance our long-term reputation with the local community.  Identify and engage actively with the most strategic and highest value tenants to achieve the portfolios commercial and placemaking objectives.  

Key Requirements

• Deep recent experience in the retail sector.
• Extensive of experience in the property management sector.
• Experience of leading high performing teams.
• Strong leadership skills to lead, coach and grow the team – ability to build, inspire and lead very high performing teams.
• Strong project management skills with the ability to manage multiple work streams simultaneously.
• Excellent communication skills, with experience of creating cross organisational alignment.
• Strong analytical skills and experience with using data analysis to drive performance. Ability to lead on value creation, cost control and budgetary management.
• Management consultancy or similar experience would be well received.

We know flexibility is important and take a hybrid approach to working, please contact us for further details.

Grosvenor is proud to be a Disability Confident Committed employer.  If you would like to speak with us for more detail, please contact grosvenor.recruitment@grosvenor.com

We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on grosvenor.recruitment@grosvenor.com to discuss.

CX London Job Spec

Could be job titles -

Community & Operations Lead

Member Experience Manager

Community & Leasing Manager

Customer Success Manager

🌍 A little about Cohabs

Cohabs is an international co-living company on a mission to shape a better tomorrow by improving the way we live today. We create sustainable, community driven shared homes across the world! Thoughtfully designed spaces where people connect, collaborate, and belong.

Founded in Brussels and now active in cities like New York, Paris, and London, we are growing fast and looking for passionate people to join us in redefining urban living.

🏡 A little about Cohabs in London

London is one of our newest and most exciting markets, redefining what shared living means in the country’s capital. Our community here is growing rapidly, and we are building beautiful homes across London with a strong focus on connection, comfort, and community. From West Hampstead and Elephant & Castle to Finsbury Park, our London members are global citizens, professionals, and creatives who call Cohabs their chosen home!

💼 About the role

We are looking for a passionate and people oriented team member to lead community experience, drive room leasing, and ensure our properties are running smoothly in London. This role is all about being the local face of Cohabs. You will be the connector between our members, operations, and global teams, with a finger on the pulse of what makes London living great! We are looking for somebody who can -

🤝 Community

• Build strong relationships with members and act as their go-to support across all houses
• Proactively solve problems and contribute to a welcoming, inclusive atmosphere
• Plan, budget, and organise regular community events and initiatives
• Own CSAT & NPS tracking, reporting, and strategy
• Gather regular feedback and work with internal teams to improve the member experience
• Represent Cohabs culture on the ground, bringing warmth, fun, and energy to every interaction

🏷️ Sales & Leasing

• Manage a pipeline of room applications from enquiry through to lease signing
• Host virtual and in-person tours with prospective members
• Confidently handle calls, messages, and follow-ups with potential leads
• Reach KPIs related to room leasing and occupancy
• Deliver an authentic Cohabs experience from first contact to move-in

🛠️ Property

• Manage our internal ticketing system (via the Cohabs CRM and app) to track and follow up on maintenance requests
• Liaise with members and property specialists to resolve issues efficiently and empathetically
• Conduct regular site visits to ensure property standards are met
• Collaborate with development and design teams to build new homes that meet local member needs
• Support the smooth onboarding of new properties into the London portfolio

As a key player in a fast growing start-up environment, you will need to be ready to dive into all departments of the organisation. From collaborating with marketing to contributing to finance, this role requires flexibility and a hands-on attitude. You will have the opportunity to truly put your stamp on Cohabs in London, driving operational improvements and shaping the future of our community. We are looking for someone who is not just reactive but proactive in proposing and implementing change that will elevate the member experience and the Cohabs brand!

🎯 What we’re looking for

• Someone with strong interpersonal and communication skills - you love working with people!
• Highly organised and detail oriented, with the ability to juggle tasks across community, sales, and operations
• A self-starter who thrives in fast paced, ever changing environments
• You are data driven and comfortable working with feedback metrics (like CSAT, NPS, etc.)
• Comfortable using CRM systems or willing to learn and adapt quickly
• Previous experience in property management, community management, real estate, or customer success is a big plus
• Someone who genuinely believes in the power of community and wants to build something meaningful

📍Location

London-based with the flexibility to visit our properties regularly

🎁 Perks & Benefits

• Competitive salary
• Real ownership and autonomy - your ideas matter here!
• The chance to work in a values-driven, mission-led company that’s all about building community
• Team-building trips with the global Cohabs crew — always somewhere fun ✈️
• Private healthcare
• Paid-for Oyster card for work-related travel across London
• A friendly, international team that feels more like a group of friends than just colleagues

Property Manager - Job Description

Purpose

To oversee and manage the operations of all assets within a retail focused portfolio, including complex and high value property.

Key Responsibilities

• Oversee the day-to-day management undertaken by on site Staff.
• To support National Property Manager
• To train, support and assist Regional Estate Managers.
• To oversee on site Quarterly Health & Safety Meetings.
• To ensure on site Statutory Compliance is met and records are maintained.
• To progress tenant applications for assignments and sub-lettings.
• To progress tenant applications for Landlords consents to carry out alterations.
• To work with Credit Control to ensure recovery of rent and service charge arrears.
• To facilitate the answering of tenant’s service charge queries.
• To administer with on-site staff (where applicable) the implementation of the agreed service charge budgets.
• Working with the Asset Manager and on-site staff in the preparation of annual service charge budgets to include the preparation of explanatory notes to be issued to the tenants.
• Working with the Account Team and Centre Management the preparation of end of year service charge expenditure statements together with the preparation of explanatory notes to be issued to tenants.
• Answering general management queries made by tenants.
• Working with Centre Management and the Regional Estates Team to prepare, implement and oversee PPM’s.
• Working with Centre Management, the Regional Estates Team and Consultants to ensure the M&E remains in full working order.
• Reviewing and implementing the recommendations made within periodic Health & Safety Reports.
• Reviewing and implementing the recommendations made within periodic Building & Engineering Insurance Reports.
• Oversee void premises inspections and management regimes to ensure the premise are maintained in good repair and in a safe condition for viewing purposes.
• To ensure Rates Mitigation is applied as required by company policy.
• Undertake periodic inspections to ensure the schemes are being maintained and presented to a good standard.
• To work with the Insurance Team on progressing property and public liability claims.
• Working with the Asset Manager and Regional Estates Team to “White Box” vacant units in order to secure new tenants as quickly as possible.
• Working with the Asset Manager to build up working relationships with adjacent property owners and local Authorities.
• Overseeing/implementing service provider periodic contract tendering progresses to ensure value for money is being received at all times.
• Any other property management duties as shall reasonably be assisting the Asset Manager.
• Overseeing the implementation and efficient running of the group lift maintenance contract.
• Assisting Asset Managers as required to answer general service charge queries.
• Assisting Asset Managers as required to implement and develop service charge strategies to ensure lease compliance and maximum recoverability over the whole of the retail profiles managed from Evolve Estates.
• Assist with any special projects as required.

Person Specification

• Good communication skills
• Strong leadership skills
• Ability to prioritise work
• Interpersonal skills
• Organizational skills
• Ability to present advice in a coherent and succinct fashion

Qualifications / Training

• MRICS or Assoc RICS desirable
• Ability to use industry software – Qube, Horizon, Coyote

Acquisitions & Investment Associate – Build-to-Rent (BTR)

Company Overview

PLATFORM_ is a fast-moving and successful BTR business, operating in one of the most exciting and recognised subsectors of the real estate market. As a fully integrated UK-wide investor, developer, operator and asset manager, PLATFORM_ has an operational portfolio of over 1,500 units and a secured development pipeline of over 2,000 new apartments. The total completed value of the portfolio is well in excess of £1 billion.

PLATFORM_ is backed by Westrock, a long-established and multi-faceted private family property company headquartered in central London. Over the past three decades, Westrock’s team has collectively invested in and managed over £8 billion of assets across the globe. In addition, PLATFORM_ has partnered with a number of institutional investors.

PLATFORM_ intends to grow the business through both direct development and the acquisition of completed buildings. The emphasis is on identifying sites in major towns and cities including London. This will be done through direct development, joint ventures, forward commitments and the purchase of stabilised assets.

This is an exciting opportunity to join one of the country’s most innovative and prolific BTR companies. With a fully integrated structure, the team comprises some of the industry’s leading experts who are delivering projects from acquisition, planning and design, through procurement and development to marketing, leasing and operations.

Overview of the Role

PLATFORM_ is seeking an Acquisitions & Investment Associate to join the property team at our smart and modern HQ in Marble Arch. The role demands an ambitious, intelligent, dynamic and analytical individual.

The individual will be responsible for sourcing new opportunities and liaising with potential co-investors.

The position will be based in London and the role will involve some national travel.

Principal Responsibilities

• Identifying development and investment opportunities in the BTR sector
• Liaising with potential co-investors and securing their support for new acquisitions
• Conducting thorough market research for target locations, including analysis of demographics and property comparables;
• Preparing financial appraisals and cash flow models;
• Maintaining an existing network and establishing new contacts across the real estate sector to ensure deal flow;
• Filtering viable opportunities in a timely and efficient manner;
• Reporting to the deal sourcing committee on a weekly basis;
• Compiling investment memorandums and briefs, for both internal and external purposes

 Personal Qualities:

• Pro-active, self-motivated and adept at using own initiative.
• Exceptional confidence, independence and interest in working in a non-hierarchical and entrepreneurial environment.
• Naturally curious about new markets and locations, with the ability to assimilate and process information quickly
• Attention to and care for detail in all work.
• Ability to multi-task, prioritize and work quickly to a high standard under pressure.
• Positive energy and contribution to team spirit.
• Ambition and desire to build personal skill-set and value in the role.
• Excellent communication skills with fluency in written and spoken English. Other languages not required.
• Strong alignment with PLATFORM_ values: Customer Focussed, Commercial, Innovative, Collaborative, Integrity & Passionate

 Candidate Attributes:

• Deal making mentality with proven record of originating and closing transactions
• Strong academic record
• University degree from a high-calibre institution
• Excellent inter-personal skills with the ability to network, negotiate and build relationships at all levels.
• Highly numerate with a strong skillset in preparing financial appraisals and cashflows in Excel form.
• Competent user of Microsoft PowerPoint and Word