Job Description

Constable Green is partnered with a fast-growing, institutionally backed single-family rental platform which is scaling rapidly across the South East. Following significant recent portfolio acquisitions, the business is strengthening its tenancy operations and is now looking to appoint a Tenancy Team Manager to lead a high-performing, customer-focused team.

The role

Reporting to the Head of Property Management, you will oversee the delivery of tenancy services across a national portfolio of new-build family homes. You’ll be responsible for the full tenancy lifecycle – from onboarding to move-out – and will lead a team of Tenancy Managers and Customer Service Coordinators to deliver a consistently high standard of resident experience.

Key areas of focus will include:

• Championing a customer-first culture across all tenancy touchpoints

• Leading, coaching and developing a small team, including regular 1:1s and performance reviews

• Overseeing core tenancy services: onboarding, in-tenancy support, renewals, notices, and end-of-tenancy processes

• Ensuring compliance with all relevant legislation and internal policies

• Managing complaints, identifying trends and putting in place preventative solutions

• Overseeing deposit management and dispute resolution

• Using data and MI to monitor performance, identify issues and drive service improvements

• Providing regular reporting and insight to the Head of Property Management and Senior Leadership Team

• Acting as a key liaison between residents, internal teams and external partners

About you

The successful candidate is likely to:

• Bring proven experience in residential tenancy management within PRS / BTR or a similar environment

• Hold (or be working towards) an ARLA qualification

• Have a strong background in customer service, complaints handling and tenant engagement

• Be confident interpreting legislation and ensuring compliant processes

• Be comfortable working in a data-led, KPI-driven environment

• Show clear leadership capability: coaching, performance management and embedding standards

• Communicate clearly and empathetically, both verbally and in writing

• Be proactive, organised and able to manage a busy, evolving workload

This is an opportunity to join a growing platform at an exciting stage of its journey and play a central role in shaping how tenancy services are delivered as the portfolio continues to scale.