Job title: Tenancy Team Manager
Job type: Permanent
Emp type: Full-time
Industry: Real Estate and Property
Salary type: Annual
Salary: negotiable
Location: Reading
Job published: 03-11-2025
Job ID: 33424
Contact name: Rebecca Neville
Phone number: +442045250714
Contact email: rneville@constable.green

Job Description

Constable Green is partnered with a fast-growing, institutionally backed single-family rental platform which is scaling rapidly across the South East. Following significant recent portfolio acquisitions, the business is strengthening its tenancy operations and is now looking to appoint a Tenancy Team Manager to lead a high-performing, customer-focused team.

The role

Reporting to the Head of Property Management, you will oversee the delivery of tenancy services across a national portfolio of new-build family homes. You’ll be responsible for the full tenancy lifecycle – from onboarding to move-out – and will lead a team of Tenancy Managers and Customer Service Coordinators to deliver a consistently high standard of resident experience.

Key areas of focus will include:

  • Championing a customer-first culture across all tenancy touchpoints

  • Leading, coaching and developing a small team, including regular 1:1s and performance reviews

  • Overseeing core tenancy services: onboarding, in-tenancy support, renewals, notices, and end-of-tenancy processes

  • Ensuring compliance with all relevant legislation and internal policies

  • Managing complaints, identifying trends and putting in place preventative solutions

  • Overseeing deposit management and dispute resolution

  • Using data and MI to monitor performance, identify issues and drive service improvements

  • Providing regular reporting and insight to the Head of Property Management and Senior Leadership Team

  • Acting as a key liaison between residents, internal teams and external partners

About you

The successful candidate is likely to:

  • Bring proven experience in residential tenancy management within PRS / BTR or a similar environment

  • Hold (or be working towards) an ARLA qualification

  • Have a strong background in customer service, complaints handling and tenant engagement

  • Be confident interpreting legislation and ensuring compliant processes

  • Be comfortable working in a data-led, KPI-driven environment

  • Show clear leadership capability: coaching, performance management and embedding standards

  • Communicate clearly and empathetically, both verbally and in writing

  • Be proactive, organised and able to manage a busy, evolving workload

This is an opportunity to join a growing platform at an exciting stage of its journey and play a central role in shaping how tenancy services are delivered as the portfolio continues to scale.