We think this is a special place to work. So, before we get into the detail of this job opportunity, here’s a few words about who we are and what’s important to us.
We’re about delivering lasting commercial, social and environmental benefit
This role sits within our UK Property Business which is about creating sustainable places where business, communities and nature thrive. We’ve been developing and managing neighbourhoods for over 300 years, pioneering change and new ways of thinking about property. Our heartland is in London’s West End and we also invest in vibrant urban places such as Liverpool and across England.
We’re part of something much bigger too. Grosvenor is an international organisation whose activities span urban property, food & agtech, rural estate management and support for philanthropic initiatives. We’re united by a common goal to deliver lasting commercial, social and environmental benefit.
We’re steeped in history but focused on the future
We may have 340 years of history, but we are firmly focused on the future. From progressive environmental action to being at the forefront of community engagement, we work with purpose and embrace change. So diversity of thought and fresh perspectives really matter to us. We want our people to bring everything they are to work. Their life experiences, their knowledge, their unique take on challenges and solutions.
What’s it like to work here?
Well, there is plenty to talk about. It’s purposeful, whether that’s innovative ways to tackle the climate crisis or engaging meaningfully with local communities. It’s commercial and ambitious, which you’ll see in our transformational development projects and diverse investment pipeline. It’s sociable, in our buzzing café and at our many events. It’s challenging, varied and supportive: contributing to inclusion and innovation is part of everyone’s personal goals here. We also enjoy a flexible work environment and, because it’s a family business, we like to think we are a little less corporate too.
Interested? Then take a look at the job details below. We’re looking for someone who wants to build a brilliant career at Grosvenor and we look forward to receiving your application.
Management Surveyor - Residential:
Purpose of Role
The Management Surveyor - Residential has the overall responsibility for the service delivery to our residential managed buildings and private realm (50 Mews, 5 private gardens,). Leading and supporting a team of property managers and facilities managers, ensuring high customer service standards are set and delivered on the Estate.
An innovative property management specialist who can help us deliver exceptional service and improve our revenue and amenities in the private realm.
Key Responsibilities
- Ownership of the expense budgeting, recovery and reconciliation process. Proactively working with our partners to issue timely and accurate information to our residents.
- Budget, monitor and approve the non-recoverable expenditure to support our financial sustainability goal.
- Proactively manage the team ensuring consistency is delivered (i.e. holds regular residents meetings, record insights, monitor response time, etc.).
- Support the property managers and develop new ways of working, embracing technology to improve the user experience and increase cost recovery.
- Main point of contact for appointed agents (outsourced management) monitoring performance under the contracts KPI’s
- Day to day lead of the property managers and facilities managers (working alongside our service partners) creating a strong team focused on serving the customers.
- Portfolio performance monitoring and reporting in line with business requirements.
Key Requirements
- MRICS, AssocRICS or MTPI qualified
- Residential Property Management experience, able to demonstrate basic technical building knowledge, in depth understanding of the Residential Service Charge code
- Demonstrable Customer Service Experience, a good communicator who can adapt to different stakeholders
- Commercially astute, innovator, always looking at making improvements for us and our customers
We know flexibility is important and take a hybrid approach to working, please contact us for further details.
Grosvenor is proud to be a Disability Confident Committed employer. If you would like to speak with us for more detail, please contact grosvenor.recruitment@grosvenor.com
We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on grosvenor.recruitment@grosvenor.com to discuss.
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