Christie & Co – May 2024 Job Description –Valuations Surveyor

Valuation Surveyor

Job Description

Office Location: Birmingham Based

Department: Retail & Leisure

The Role

Purpose of the Role

Provide valuation services across the Retail & Leisure sectors (not pubs restaurants & hotels) with a

focus on going concern convenience, roadside retail (petrol stations), garden centres and other

trading leisure assets valued having regard to trading potential. Eg visitor attractions, holidays /

caravan parks etc, You will provide advice and valuations on going concern and investment

properties across the UK primality focussed on secured lending and portfolio valuations. Working

as a key member of the valuation team of experts you will build strong relationships with major

clients, banks, investors, accountants and operators.

Duties and Responsibilities

• Arranging and attending the inspection of properties.

• Analysing trading and property information supplied or researched.

• Calculating the value of trading businesses and investment properties to determine value;

• Generating business through the use of email, telephone prospecting, individual initiatives and

being aware of market activity;

• Responding efficiently and effectively to direct enquiries from clients and applicants;

• Preparing marketing literature and detailed reports;

• Working to and achieving targets;

• Developing and liaising with key contacts, including solicitor, accountants and other

professional bodies;

• Understanding Accounts and Leases;

• Using valuation techniques;

• Cross-selling Christie Group plc companies;

• Dealing with clients in a timely and appropriate fashion;

• Building internal and external relationships.

Working Relationships and Contacts

You will work alongside our lead surveyor and agents who form a national team of specialist retail

& leisure experts. You will report to the Head of Retail & Leisure Valuation, whilst retaining a good

level of autonomy. Our brand, company reputation and market knowledge will help you to open

doors and become a trusted advisor for clients to rely upon with confidence.

Christie & Co – May 2024 Job Description –Valuations Surveyor

General Responsibilities

• To be a good ambassador for the company;

• To adhere to the company’s Equal Opportunities policy in all activities, and to actively promote

equality of opportunity wherever possible;

• To be responsible for your own health and safety and that of your colleagues, in accordance

with the Health & Safety At Work Act (1974) and relevant EC directives;

• To work in accordance with the Data Protection Act;

• To undertake such other duties as may be reasonably expected.

Person Specification

Skills and Experience

• Relevant Real Estate Degree; Essential

• RICS Chartered Status; Essential

• A minimum of one to two years post-qualification experience; Preferable

• Exceptional negotiation and communication skills; Essential

• Very strong IT skills with excellent working knowledge of Microsoft

Office;

Essential

• Knowledge of trade sector and current market trends; Preferable

• Knowledge of relevant legislation such as the Consumer Protection from

Unfair Trading Regulations, Business Protection from Misleading

Marketing Regulations, Estate Agents Act and Money Laundering

Regulations;

Essential

• Report preparation skills. Essential

Personal Characteristics

• Professional with high standards;

• Able to develop strong working relationships;

• Sales and service-oriented;

• Communication skills, listening carefully and giving feedback;

• Numerate with strong analytical skills;

• Meticulous and methodical in approach;

• Self-motivated and able to use initiative;

• Driven and energetic;

• Honest and trustworthy;

• Team player;

• Critical thinking and problem-solving skills;

• Strong organisational skills;

• Calm, considered approach when handling diverse demands;

• Able to work under pressure and to deadlines;

• Able to work independently and as part of a team.

Managing Director

Full-time

Permanent

Reporting to: Group Managing Director

Salary: Competitive

Location: Southend-on-Sea, Essex/ Some home working possible

Pier Management Ltd, the asset management arm of one of the UK’s largest residential freeholders, is seeking a dynamic and experienced Managing Director to lead our operations. The successful candidate will take full responsibility for the operation of the UK freehold portfolio (40,000 units) and each of the 8 departments (~40 staff) handling the various income streams. The role is extremely varied, requiring exemplary technical knowledge, a solid understanding of property management and the surrounding legislation, in addition to a strong business acumen. The managing director takes responsibility for income, revenue generation, compliance, staff management and technological progression. Tasks:

• Strategic and operational oversight of eight core departments, ensuring effective leadership and alignment with the company’s business objectives. The departments consist of property management, asset management, legal, credit control, insurance, pre-sale enquiries, data & tech, subletting. Each team has a line manager who report into the MD.

• Working closely with line managers to ensure the departments are executing BAU functions efficiently and maintaining targets. Maintaining a keen eye on the detail of each department, ensuring effective resource allocation and providing guidance and insight where required.

• Develop and execute strategic initiatives to enhance operational efficiency and streamline processes across departments.

• Identify and implement new revenue opportunities, leveraging market trends and company strengths. • Ensure full regulatory compliance across all operations, proactively monitoring and adapting to legislative

changes. Educate and guide the line managers on compliance requirements, embedding risk mitigation into business processes.

• Maintain a full understanding of the various financial agreements we have in place and ensure we are operating in compliance with the parameters of these.

• Provide guidance and instruction to both in-house and external solicitors on all litigation matters. • With the assistance of the data team, provide a full suite of management information and metrics to senior

management each month. Proactive development of those reports to ensure clear and valuable data is provided to the board to aide decision making and risk mitigation.

• Oversight and management of adhoc projects as they arise. • Leverage emerging technologies to drive innovation, improve efficiency, and enhance customer experience.

Evaluate and implement tech-driven solutions to optimise business performance. • Conduct regular performance reviews and one-to-one meetings to nurture talent, identify growth

opportunities, and ensure employee engagement • Assist with recruitment for teams. • Inspire, mentor, and lead a high-performing workforce, fostering a collaborative culture that drives

excellence and innovation.

Requirements:

• Extensive knowledge of the residential block management sector and underlying legislation • MIRPM/ Chartered Surveyor/ relevant degree or equivalent qualification • Minimum of 5 years' experience in managing multi-functional teams, with a proven track record of

leadership and staff development • Strong leadership qualities, strategic thinking with effective decision making • Excellent communication, interpersonal, and presentation skills • Deep industry expertise with a passion for innovation and excellence in residential property management

Staff Benefits: The company has a demonstrated a track record of success over a period of 30+ years. Our employees are a large part of that success which is why we offer an excellent range of benefits to all our staff. Benefits include:

• Competitive salary • Annual performance-based bonus • Private health care • 25 days annual leave plus 8 bank holidays • Professional development opportunities, including industry certifications and leadership training • Employee of the month scheme (staff nominated) • Death in service cover • Pension scheme • Discount at our hotel (The Roslin) & restaurant (Franks) • Quarterly staff social events • Wellbeing incentives • Free parking

Location/ Hours:

• 5 days per week (Mon- Fri), 9am- 5:30pm

Hybrid working is available; however, given the leadership responsibilities of the role, a strong on-site presence is essential to effectively manage the team.

Working environment:

Office: We operate from a modern open-plan office situated in Southend on Sea, easily accessible by road and train. Free parking is provided for staff.

Culture: The office provides a relaxed and friendly atmosphere which promotes a culture of collaboration and growth amongst staff. All staff work incredibly hard, but thrive on seeing positive results. We invest heavily within our staff to help them achieve their personal and professional goals, encouraging innovation and continuous improvement.

Social: The business operates a staff-run social committee, offering numerous social and charity driven events throughout the year, providing staff the opportunity to relax and spend time with their colleagues in a less formal setting.